Privacy Policy

Effective Date: 8 July 2025

(Last Updated: 8 July 2025)

Dynamic Load Monitoring (UK) Ltd (“DLM”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us through our website or directly via our services.

1. Who We Are

Dynamic Load Monitoring (UK) Ltd Registered Office: DLM House, Bridgers Farm, Nursling Street, Nursling, Southampton, UK, SO16 0YA Company Number: 2924110 Email: info@dlm-uk.com Telephone: +44 (0) 2380 741700

2. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide Voluntarily

· Contact form submissions (Name, Email, Company, Telephone, Message)

· Newsletter sign-ups (Email address)

· Job applications (CVs, contact details, covering letters)

· Product and service enquiries (Product name, Message content)

· Customer support requests

b. Information We Collect Automatically

· IP address and browser information

· Website usage data via cookies and analytics tools

· Device and operating system details

· Pages visited and user interaction patterns

3. How We Use Your Information

We use your personal data to:

· Respond to enquiries and requests

· Deliver our products and services

· Process job applications

· Provide customer service and technical support

· Send marketing communications (where permission has been given)

· Improve our website, services, and customer experience

· Fulfil legal or regulatory obligations

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

· Consent – e.g. for marketing emails or newsletter subscriptions

· Contractual necessity – e.g. when fulfilling orders or service agreements

· Legitimate interests – e.g. improving our services or maintaining security

· Legal obligations – e.g. compliance with employment or financial regulations

5. Sharing Your Data

We do not sell your personal information. However, we may share it with trusted third parties, including:

· Service providers who support our operations (e.g. IT, web hosting, email marketing)

· Regulatory bodies or legal authorities when required by law

· Business partners in the event of a company restructure, merger, or sale

All third parties are contractually bound to handle your data securely and in compliance with data protection laws.

6. International Transfers

If we transfer your data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

7. Data Retention

We will retain your personal data only for as long as necessary, based on the purpose for which it was collected. Retention periods include:

· Enquiry submissions: up to 12 months

· Client and project records: up to 7 years

· Job applications: up to 6 months unless extended with your permission

8. Your Rights

Under the UK GDPR, you have the right to:

· Access your personal data

· Rectify inaccurate or incomplete data

· Request deletion of your data (“the right to be forgotten”)

· Restrict or object to processing

· Withdraw consent (where applicable)

· Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at: media@dlm-uk.com

9. Cookies

We use cookies to improve user experience, analyse traffic, and assist in marketing efforts. You can manage cookie preferences via your browser settings. For full details, please refer to our Cookie Policy.

10. Marketing & Communications

If you sign up to receive our newsletter or other marketing communications, we will use your information to keep you informed about our products, services, and news. You can unsubscribe at any time by using the link in our emails or contacting us directly.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before submitting any personal data.

12. Policy Updates

This policy may be updated from time to time. Any changes will be published on this page. Please revisit this page occasionally to stay informed.

13. Contact Us

If you have any questions about this policy or how your data is handled, you can contact our Data Protection Officer at:

Email: media@dlm-uk.com Telephone: +44 (0) 2380 741700